Privacy Policy

1. Information We Collect

We collect the following types of information when you use OrthoMind:

a. Identifiers

• Name
• Email address
• Clinic name (if applicable)
• IP address
• Device/browser identifiers

b. Professional and Usage Information

• Subscription and billing details
• Interactions with our platform (e.g., chat usage, support tickets)
• Feedback or survey responses

c. Clinical Input (User-Submitted)

• Screenshots or images of dental scans
• Text-based clinical queries related to treatment planning

Note: OrthoMind is not intended to process patient-identifiable information (PII). Users are instructed not to submit names, dates of birth, or any other direct identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI-powered assistant
• Deliver customer support and troubleshoot issues
• Analyze usage patterns to enhance features
• Manage subscriptions and process payments
• Comply with legal obligations and security protocols

3. Data Sharing and Disclosure

We retain user account data only as long as necessary for the above purposes or as required by law.

Clinical data and screenshots submitted through the platform are processed temporarily during the active session. Once the session ends, we do not retain or store these uploads.

We use trusted third-party services to support our operations. These partners may process your information solely as needed to provide their services and under strict confidentiality agreements.

The services we currently use include:

• Supabase (authentication and user data storage)
• AWS (infrastructure and cloud hosting)
• Stripe (payment processing)
• Vercel (application hosting and deployment)

4. AI Model Usage

Your clinical inputs may be temporarily processed by a custom-trained AI model hosted securely on our infrastructure. These inputs are not stored or used to retrain any models. Data is processed in-memory and remains ephemeral, existing only during your active session.

5. Data Retention

We retain user data only for as long as needed to provide our services or meet legal obligations.

Screenshots or case-related inputs uploaded by users are never stored after a session ends. Once the session is closed, all such data is permanently discarded.

6. Data Security

We use encryption and industry-standard safeguards to protect your data in transit and at rest. All communication between your browser and our servers is secured via HTTPS.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise any of these rights, email us at support@orthomind.ai.

8. Children's Privacy

OrthoMind is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted with an updated Effective Date. Continued use of our services after any such update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@orthomind.ai